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ITIL® 4 Foundation Bridge including exam

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ITIL® 4 FOUNDATION BRIDGE - INCLUDING EXAM

Course Code ILFN4B

Duration 1 day

COURSE OVERVIEW

This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation.  Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.  It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.  The course is a blended solution with pre- course mandatory digital learning supplemented by a one-day classroom or virtual exam workshop session.

COURSE OBJECTIVES

After you complete this course you will be able to:

  • Key IT service management concepts
  • How ITIL guiding principles can help and organization to adopt and adapt service management
  • The 4 dimensions of service management
  • The purpose and components of the service value system
  • The activities of the service value chain and how the interconnect
  • Know the purpose of key ITIL practices
  • Sit the ITIL4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.

COURSE PREREQUISITES

Attendees should meet the following prerequisites:

  • ITIL v3 Foundation, or
  • ITIL v3 Expert achieved via the v2/v3 Manager's Bridge

TESTING AND CERTIFICATION

Recommended preparation for exam(s):

  • ITIL4 Foundation Certificate in IT Service Management

This is a pre-requisite for other ITIL4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

The pass mark is 65% (26 out of 40)

Cost of the exam is included in the course fee

View the ITIL 4 Certification Path

FOLLOW ON COURSES

The following courses are recommended for further study:

  • Create, deliver and support
  • Drive stakeholder value
  • High velocity IT
  • Direct, plan and improve
  • Digital and IT strategy

COURSE CONTENT

  • IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
  • Key concepts of value creation
  • Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
  • The nature, use and interaction of 7 ITIL guiding principles; Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate
  • The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
  • The ITIL service value system
  • The service value chain, its inputs and outputs, and its role in supporting value streams
  • Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
  • Detail of how the following ITIL practices support the service value chain: -

- Continual Improvement (including continual improvement model)

- Change control

- Incident management

- Problem Management

- Service request management

- Service desk

- Service level management

  • The purpose of the following ITIL practices

- Information security management

- Relationship management

- Supplier management

- Service configuration management

- IT asset management

- Business analysis

- Deployment management

- Monitoring and event management

- Release management

FURTHER INFORMATION

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Note - This course is delivered via our training partner Global Knowledge.

Global Knowledge logo

Public Schedule

RRP:  
£795 per delegate
Our price:  
£645 per delegate

Virtual Private Training

Contact us for pricing.

Onsite Training

Contact us for pricing.

Note

All prices exclude VAT at 20%.

VAT registration number: 450 4347 14

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ITIL® 4 Foundation Bridge including exam
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