Preloader spinner

Service Integration and Management (SIAM®) Foundation (including exam)

Laptop displaying the words EXIN SIAM

Course Code: SIAMF

Duration: 3 days

Course Overview

Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM® ecosystem.

Target Audience

This course is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.

Course Objectives

After you complete this course you will be able to:

  • Have a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.

Course Content

1. Introduction to Service Integration and Management

  • What is SIAM®?
  • The history of SIAM®
  • The purpose of SIAM®
  • The scope of SIAM®
  • SIAM® and the Business Strategy
  • Value to the organization - The SIAM® business case

2. SIAM® roadmap

  • Discovery and Strategy
  • Plan and Build
  • Implement
  • Run and Improve

3. SIAM® Structures

  • Internally Sourced Service Integrator
  • Externally Sourced Service Integrator
  • Hybrid Service Integrator
  • Lead supplier as Service Integrator

4. SIAM® and Other Practices

  • IT Service Management
  • Lean
  • COBIT®
  • DevOps®
  • Agile

5. SIAM® Roles and Responsibilities

  • Roles and the SIAM® roadmap
  • How is a role different in a SIAM® Ecosystem?
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • The Service desk in a SIAM® ecosystem

6. SIAM® Practices

  • People Practices: Managing Cross-functional Teams
  • Process Practices: Integrating Processes across service providers
  • Measurement Practices: Enable and Report on End to End Services
  • Technology Practices: Creating and Tooling Strategy

7. SIAM® Cultural Considerations

  • Cultural Change
  • Collaboration and Cooperation
  • Cross-service Provider Organization

8. Challenges and Risks

  • Building the Business Case
  • Level of Control and Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviours
  • Measuring success
  • Trust/Eliminating Micro-Management

Course Pre-requisites

There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.

Test Certification

Recommended preparation for exam(s):

  • EXIN BCS SIAM® Foundation

Exam voucher is provided with this course, this will have a validity of 12 months. You will need to schedule your exam within this time frame.

Public Schedule

RRP:  
£1,345 per delegate
Our price:  
£1,245 per delegate

Virtual Private Training

N/A

Onsite Training

N/A

Note

All prices exclude VAT at 20%.

VAT registration number: 450 4347 14

You may also like...

Service Integration and Management (SIAM®) Foundation (including exam)

Boost your IT service management skills with the SIAM® Foundation course. Gain expertise in service integration and management and gain your certification.

An icon of a clock
Duration:

3 days

Service Desk Institute - Manager (including exam)

Advance your IT career with the Service Desk Institute Manager course. Master essential management skills and gain your certification.

An icon of a clock
Duration:

4 days

Service Desk Institute - Analyst (including exam)

Gain essential skills with the Service Desk Institute Analyst course. Enhance your IT support capabilities and boost your career with our training and exam.

An icon of a clock
Duration:

3 days

Enquire about this course

Service Integration and Management (SIAM®) Foundation (including exam)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Join our mailing list

Receive details on our new courses and special offers

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.