ITIL® Training Courses & IT Service Management
Live Online ITIL Version 5, ITIL 4 and SIAM Training
Develop practical skills in digital product and service management with our live, instructor-led ITIL training courses. Our portfolio includes ITIL Foundation (Version 5), the ITIL Foundation Bridge for existing ITIL 4 certificate holders, advanced ITIL 4 modules and Service Integration and Management qualifications.
New learners can begin with ITIL Foundation (Version 5), which introduces the principles, models and practices used to manage modern digital products and services. Professionals who already hold ITIL 4 Foundation can complete the shorter Foundation Bridge course to update their knowledge and achieve the Version 5 qualification.
Advanced courses are available for professionals working in service delivery, IT operations, customer experience, digital strategy, continual improvement, relationship management, cloud services and other specialist areas. Training is delivered through our partnership with Global Knowledge, with examination vouchers included where stated on the individual course page.
Need a quick explanation of an ITIL or IT service management term? Browse our free ITIL & IT Service Management Glossary.
ITIL® (Version 5) Foundation (3 days, incl. exam voucher) covers the ITIL Value System, guiding principles and value streams for IT-enabled services. Live online.
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3 days
Upgrade from ITIL® 4 with this 1-day ITIL® 5 Foundation Bridge course, including exam. Learn the latest updates in service management live online.
1 day
Build skills to design, deliver and improve meaningful digital experiences with this 3-day ITIL® Version 5 Experience course, including exam.
3 days
Build skills to manage the full digital product and service lifecycle with this 3-day ITIL® Version 5 Product course, including the official exam.
3 days
Improve service delivery, reliability and continual improvement with this 3-day ITIL® Version 5 Service course, including the official exam.
3 days
Develop and implement effective digital strategies with this 3-day ITIL® Version 5 Strategy course, including the official exam.
3 days
Lead successful organisational change with this 3-day ITIL® Version 5 Transformation course, including the official exam.
3 days
Upgrade your existing ITIL® certification with this 5-day ITIL® Version 5 Managing Professional Transition course, including both official exams.
5 days
Build practical AI governance capability with this 2-day ITIL® Version 5 course, covering accountability, risk, ethics and governance models, with the official exam included.
2 days
Learn ITIL 4 service management concepts, guiding principles, the four dimensions, service value system, value chain and key practices, with exam preparation.
3 days
Develop ITIL 4 Business Relationship Management skills in stakeholder analysis, service relationships, BRM value streams, roles, models and capability improvement.
3 days
Develop ITIL 4 IT Asset Management skills in asset lifecycles, governance, compliance, registers, sustainability, automation and capability improvement.
3 days
Learn to select, procure, onboard, manage and improve cloud services using ITIL 4, covering cloud readiness, strategy, value co-creation and the service value chain.
3 days
Learn how ITIL 4 supports sustainable digital and IT services through guiding principles, sustainable procurement, risk, cost-benefit analysis and continual improvement.
3 days
Learn ITIL 4 Create, Deliver and Support practices covering value streams, service design, deployment, release, change, service desk, incidents and continual improvement.
3 days
Develop ITIL 4 Drive Stakeholder Value skills in customer journeys, CX, UX, relationship management, service design, onboarding, feedback and value measurement.
3 days
Learn ITIL 4 High Velocity IT concepts for rapid digital delivery using Agile, Lean, cloud, automation, resilience, service management and value-driven practices.
3 days
Develop ITIL 4 Direct, Plan and Improve skills in governance, planning, continual improvement, organisational change, measurement, value streams and workflow optimisation.
3 days
Develop ITIL 4 Digital and IT Strategy skills in strategic analysis, digital disruption, risk, organisational viability and strategy implementation, with exam preparation.
3 days
Develop ITIL 4 Monitor, Support and Fulfil skills across incident, problem, service request, service desk and monitoring and event management practices.
3 days
Develop ITIL 4 Plan, Implement and Control skills across IT asset, change, deployment, release and service configuration management practices.
3 days
Develop ITIL 4 Collaborate, Assure and Improve skills across relationship, supplier, service level, continual improvement and information security management.
3 days
Learn SIAM Foundation concepts for integrating multiple service providers, including governance, sourcing models, roles, processes, collaboration, tooling and continual improvement.
3 days
Develop advanced SIAM® skills for managing multiple service providers, integrating services and applying SIAM practices within complex organisations.
3 days
Unable to find the course you are looking for?
Contact us on enquiries@expertrain.co.uk and we will be more than happy to help.
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