Certified Data Centre Facilities Operations Specialist (CDFOS) Course
The three-day Certified Data Centre Facilities Operations Specialist (CDFOS) course provides the practical knowledge and skills needed to support the day-to-day operation of mission-critical data centre facilities. You will learn how effective policies, processes, procedures and work instructions help reduce operational risk, improve consistency and support the continued availability of critical services.
The course explores the key operational activities required within a modern data centre, including shift handovers, maintenance, safety, security, incident management, capacity management, documentation and operational procedures. You will also learn how clearly defined responsibilities and effective operational controls can help reduce human error and improve reliability. The course concludes with the Certified Data Centre Facilities Operations Specialist (CDFOS) examination.
Course Schedule
3 days
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8:00am - 4:00pm
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Online Live
£2,400 per delegate
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Course Code: CDFOS
Duration: 3 days
Audience
The primary audience for this course is anyone who works in and around IT, facilities or data centre operations and needs to understand and improve the daily operations including important processes such as lock-out/tag-out, the right process for installing/de-installing equipment, safety procedures, capacity management and much more.
Prerequisites
It is advisable for the participants to have some experience in data centre operations although it is not required. It is highly recommended to attend the DCFC®/CDCP® course before attending the CDFOS® course.
Course Objectives
After completion of the course the participant will be able to:
- Implement and support requirements for Service Level Management
- Practice safety aspects
- Maintain the security of the physical data centre facility
- Coordinate and supervise data centre facilities and equipment maintenance
- Provide service management for data centre services
- Operate the data centre making use of floor-, capacity and equipment life cycle management
- Monitor and report on data centre availability, capacity and capability
- Manage and implement basic data centre projects
- Manage and support the document life cycle
- Improve the overall efficiency of the data centre contributing to cost saving operations
Course Content
Service Level Management
- Service Level Management
- Needs analysis
- Capability assessment
- Service portfolio and catalogue
- Service Level Agreements
- Reporting
- Complaint procedure
- Customer satisfaction
- Service Improvement Process (SIP)
Safety and Crisis Management
- Most common type of accidents and why they often happen
- The roles and responsibilities of appointed safety staff
- The importance of the OH&S or WHS manual
- Calibration of measurement and test equipment
- Proper lock-out/tag-out procedures
- Emergency response plan requirement for various potential emergencies
- The importance of Permit To Work
Physical Security
- Standard Operating Procedures (SOP) for security
- Security risk assessment
- Security zones
- Physical inspections / security patrols
- Delivery of goods / holding area
- Entry control of individuals
- Badges and key management
- Security monitoring
- Security incident reporting
Facilities Maintenance
- The importance of maintenance
- Maintenance definitions
- Maintenance operations procedures (MOP)
- Service reports
- Spare management
- Tools
- Housekeeping
Data Centre Operations
- Shift handover
- Walk around duties
- Service management
- Release management
- Configuration management
- Floor management
- Equipment life cycle management
Monitoring / Reporting / Control
- Monitoring requirements
- Facilities monitoring matrix
- Sensor / alarm point testing and calibration
- Notification matrix
- Escalation requirements
- Reporting
Project Management
- Project management
- Project organization
- Project manager
- Initiation
- Planning
- Execution
- Monitor and control
- Closing
- Evaluation / lessons learnt
Environmental Sustainability
- The importance of sustainability
- Environmental standards
- Power efficiency indicators
- Energy saving best practises
- Water management
- Sustainable energy usage
Governance and Compliance
- The importance of document management
- The six sub-processes of document management
- Asset management
- Requirements or asset recording
Exam
Exam: Certified Data Centre Facilities Operations Specialist (CDFOS®)
Certification exams are administered at the end of the course. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 42 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Certification & Accreditation
Candidates who successfully pass the exam will receive the official ‘Certified Data Centre Facilities Operations Specialist’ certificate. The certification is valid for three years after which the student needs to re-certify. Please see the EPI Recertification Program for available options.
CDFOS® is globally accredited by EXIN, a fully independent exam and certification institute.
Public Schedule
Private Virtual Training (Teams / Zoom)
n/a
Private Onsite Training (at your offices)
n/a
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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