ITIL® (Version 5) Strategy Course - Including Exam

Course Code: ITIL5SL-S

Duration: 3 days

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Target Audience

This course is aimed at:

- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.

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Course Objectives

After you complete this course you will be able to:

• Recall core ITIL® concepts such as the ITIL® Guiding Principles, the ITIL® Product and Service Lifecycle, the ITIL® Four Dimensions, and the ITIL® Value System.
• Describe key strategy concepts including digital strategy, vision, values, digital transformation, and strategy in a VUCA environment
• Identify strategic considerations across organizations and people, partners and suppliers, information and technology, and value streams and processes
• Explain the ITIL® Strategy Management Model and its two lifecycles: strategy development and strategy implementation
• Understand how ITIL® integrates with DevOps and PRINCE2®.

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Course Content

Module 1: Key ITIL® terms and definitions

• 1.1 Key concepts of ITIL®
• 1.2 Key concepts of ITIL® Strategy
• 1.3 Strategy across the ITIL® Four Dimensions

Module 2: The ITIL® Strategy Management Model

• 2.1  Introduction to the ITIL® Strategy Management Model
• 2.2 Strategy development
• 2.3 Strategy implementation
• 2.4  Sustainable strategy management

Module 3: Strategic capabilities

• 3.1 Leadership
• 3.2 Communication
• 3.3 Innovation
• 3.4 AI governance
• 3.5 Organizational Change Management (OCM)
• 3.6 Digital ethics
• 3.7 Complexity thinking
• 3.8 Portfolio management
• 3.9 Risk management
• 3.10 Sustainability

Module 4: ITIL® and other frameworks

• 4.1 ITIL® and DevOps
• 4.2 ITIL® and PRINCE2

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Course Prerequisites

The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

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Test Certification

Recommended preparation for exam(s):

• ITIL® (Version 5) Strategy

The exam is 90 minutes long, 40 multiple choice questions. This is an open book exam with a pass mark of 70%.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

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