Service Integration and Management (SIAM®) Professional Course

Course Code: SIAMP

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Duration: 3 days

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Course Overview

Service Integration and Management (SIAM®) is a methodology used to manage and seamlessly integrate multiple service providers to ensure a single business-facing IT organization. The EXIN SIAM® Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM® roadmap. A candidate who successfully completes the EXIN SIAM® Professional can analyze, plan, build and inspect a multi-service provider environment.

Scope

The EXIN SIAM® Professional certification tests a candidate’s knowledge of the application of SIAM®  to situations and the candidate’s ability to further analyze the SIAM® concepts in the following areas:

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Target Audience

The target group includes, but is not limited to:

• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process Managers
• Project Managers
• Change Managers
• Service Level Managers
• Business Relationship Managers
• Program Managers
• Supplier Managers
• Service Architects
• Process Architects
• Business Change Practitioners
• Organizational Change Practitioners
• SIAM® consultants

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Course Objectives

• Establish a governance framework based on SIAM® practices;
• Perform an organization assessment to better determine and establish a plan and promote improvements;
• Determine the key elements to perform a SIAM® implementation;
• Design and build up a SIAM® model for different environments and organizations;
• Lead a SIAM® implementation;
• Select different approaches to implement SIAM®;
• Use organizational change management in order to boost the SIAM® implementation;
• Improve the organization's SIAM® ecosystem at every stage;
• Manage and continuously improve multiple processes based on SIAM®.

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Course Content

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1. Discovery and Strategy

- Elements of a SIAM® Governance Framework
The candidate can…

• interpret the characteristics of governance in a SIAM® ecosystem.
• differentiate SIAM® governance roles.
• choose governance approaches for monitoring and measuring service performance.
  

-Analysis of the Current Situation
The candidate can…

• analyze existing services, service groupings, service providers and the marketplace.
• explain how to assess current capability.
• classify the influences for deciding on the SIAM® model and sourcing approach.

- Key Elements of a SIAM® Strategy
The candidate can…

• interpret strategic drivers for SIAM®.
• differentiate critical success factors for SIAM®.
• interpret the principles and policies for roles and responsibilities.
• select an appropriate SIAM® strategy.
• illustrate how to gain and maintain buy-in to a SIAM® strategy.
• describe the content of the business case and the transition project for SIAM®.
  

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2. Plan and Build

- Design a Detailed SIAM® Model
The candidate can…

• analyze organization specific service models and process model
• select an appropriate sourcing approach and SIAM® structure.
• describe detailed roles and responsibilities.
• select a performance measurement and reporting framework.
• select a collaboration model.
• analyze contract considerations for SIAM®.

- Plan a SIAM® Implementation
The candidate can…

• describe the challenges for organizational change.
• differentiate between approaches for onboarding of services and service providers.
• analyze the most appropriate tooling strategy and integration methods for a SIAM® ecosystem.
  

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3. Implement

- Different Scenarios Supporting a SIAM® Implementation
The candidate can…

• choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
• explain how to transition to the approved SIAM® model.

- Ongoing Organizational Change Management
The candidate can…

• choose ways to influence morale and motivation.

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4. Run and Improve

- Operate, Assure and Improve a SIAM® Ecosystem
The candidate can…

• analyze structural elements at different levels.
• select appropriate mechanisms to address issues and improve provider and integrator performance.
• apply audit and compliance mechanisms.

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5. SIAM® Practices Across the Stages

- Application of SIAM® Practices
The candidate can…

• apply all SIAM® practices of the Discovery & Strategy stage.
• apply all SIAM® practices of the Plan & Build stage.
• apply all SIAM® practices of the Implementation stage.
• apply all SIAM® practices of the Run & Improve stage.

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Course Pre-requisites

For this training, the student must be in possession of the SIAM® Foundation certificate.

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Test Certification

The fee for the exam is included.

• Examination type: Multiple-choice questions
• Number of questions: 40
• Pass mark: 65% (26/40 questions)
• Open book/notes: No
• Electronic equipment/aides permitted: No
• Exam duration: 90 minutes

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