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Service Integration and Management (SIAM®) Professional (including exam)

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Course Code: SIAMP

Duration: 3 days

Course Overview

Service Integration and Management (SIAM®) is a methodology used to manage and seamlessly integrate multiple service providers to ensure a single business-facing IT organization. The EXIN SIAM® Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM® roadmap. A candidate who successfully completes the EXIN SIAM® Professional can analyze, plan, build and inspect a multi-service provider environment.

Scope

The EXIN SIAM® Professional certification tests a candidate’s knowledge of the application of SIAM®  to situations and the candidate’s ability to further analyze the SIAM® concepts in the following areas:

  • The Discovery and Strategy stage
  • The Plan and Build stage
  • The Implement stage
  • The Run and Improve stage
  • SIAM® practices across the stages
  • Target Audience

    The target group includes, but is not limited to:

    • Service Managers and Practitioners
    • Service Provider Portfolio Managers
    • Process Managers
    • Project Managers
    • Change Managers
    • Service Level Managers
    • Business Relationship Managers
    • Program Managers
    • Supplier Managers
    • Service Architects
    • Process Architects
    • Business Change Practitioners
    • Organizational Change Practitioners
    • SIAM® consultants

    Course Objectives

    • Establish a governance framework based on SIAM® practices;
    • Perform an organization assessment to better determine and establish a plan and promote improvements;
    • Determine the key elements to perform a SIAM® implementation;
    • Design and build up a SIAM® model for different environments and organizations;
    • Lead a SIAM® implementation;
    • Select different approaches to implement SIAM®;
    • Use organizational change management in order to boost the SIAM® implementation;
    • Improve the organization's SIAM® ecosystem at every stage;
    • Manage and continuously improve multiple processes based on SIAM®.

    Course Content

    1. Discovery and Strategy

    - Elements of a SIAM® Governance Framework
    The candidate can…

    • interpret the characteristics of governance in a SIAM® ecosystem.
    • differentiate SIAM® governance roles.
    • choose governance approaches for monitoring and measuring service performance.

    -Analysis of the Current Situation
    The candidate can…

    • analyze existing services, service groupings, service providers and the marketplace.
    • explain how to assess current capability.
    • classify the influences for deciding on the SIAM® model and sourcing approach.

    - Key Elements of a SIAM® Strategy
    The candidate can…

    • interpret strategic drivers for SIAM®.
    • differentiate critical success factors for SIAM®.
    • interpret the principles and policies for roles and responsibilities.
    • select an appropriate SIAM® strategy.
    • illustrate how to gain and maintain buy-in to a SIAM® strategy.
    • describe the content of the business case and the transition project for SIAM®.

    2. Plan and Build

    - Design a Detailed SIAM® Model
    The candidate can…

    • analyze organization specific service models and process model
    • select an appropriate sourcing approach and SIAM® structure.
    • describe detailed roles and responsibilities.
    • select a performance measurement and reporting framework.
    • select a collaboration model.
    • analyze contract considerations for SIAM®.

    - Plan a SIAM® Implementation
    The candidate can…

    • describe the challenges for organizational change.
    • differentiate between approaches for onboarding of services and service providers.
    • analyze the most appropriate tooling strategy and integration methods for a SIAM® ecosystem.

    3. Implement

    - Different Scenarios Supporting a SIAM® Implementation
    The candidate can…

    • choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
    • explain how to transition to the approved SIAM® model.

    - Ongoing Organizational Change Management
    The candidate can…

    • choose ways to influence morale and motivation.

    4. Run and Improve

    - Operate, Assure and Improve a SIAM® Ecosystem
    The candidate can…

    • analyze structural elements at different levels.
    • select appropriate mechanisms to address issues and improve provider and integrator performance.
    • apply audit and compliance mechanisms.

    5. SIAM® Practices Across the Stages

    - Application of SIAM® Practices
    The candidate can…

    • apply all SIAM® practices of the Discovery & Strategy stage.
    • apply all SIAM® practices of the Plan & Build stage.
    • apply all SIAM® practices of the Implementation stage.
    • apply all SIAM® practices of the Run & Improve stage.

    Course Pre-requisites

    For this training, the student must be in possession of the SIAM® Foundation certificate.

    Test Certification

    The fee for the exam is included.

    • Examination type: Multiple-choice questions
    • Number of questions: 40
    • Pass mark: 65% (26/40 questions)
    • Open book/notes: No
    • Electronic equipment/aides permitted: No
    • Exam duration: 90 minutes

    Public Schedule

    RRP:  
    £1,625 per delegate
    Our price:  
    £1,495 per delegate

    Virtual Private Training

    N/A

    Onsite Training

    N/A

    Note

    All prices exclude VAT at 20%.

    VAT registration number: 450 4347 14

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