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ITIL® 4 Strategist: Direct, Plan, Improve including exam

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ITIL® 4 STRATEGIST: DIRECT, PLAN, IMPROVE - INCLUDING EXAM

Course Code ITIL4DPI

Duration 3 days

COURSE OVERVIEW

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organisation, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

TARGET AUDIENCE

This course is aimed at:

  • Individuals continuing of their journey in Service Management.
  • ITSM managers and aspiring ITSM managers.
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team.

COURSE OBJECTIVES

After you complete this course you will be able to:

  • Understand the Key Concepts of Direct, Plan & Improve.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
  • Understand and know how to direct, plan and improve value streams and practices.

COURSE PREREQUISITES

Attendees should meet the following prerequisites:

  • Candidate must hold the ITIL 4 foundation certificate.

TEST CERTIFICATION

Recommended preparation for exam(s):

  • ITIL® 4 - Direct, Plan, Improve exam

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame. The exam is 90 minutes long and 40 multiple choice questions.  Pass mark 28/40 – 70%

View the ITIL 4 Certification Path

FOLLOW ON COURSES

The following courses are recommended for further study:

  • ITIL 4: Create, Deliver, Support
  • ITIL 4: Drive Stakeholder Value
  • ITIL 4: High Velocity IT

FURTHER INFORMATION

ITIL® is a registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Students will receive fully digital student kit, proctor exam voucher, and a digital core guide as standard

COURSE CONTENT

Understand the following key terms:

  • Direction
  • Planning
  • Improvement
  • Operating Model
  • Methods
  • Risks
  • Scope of control

Understand the differences between the following key concepts:

  • Vision and Mission
  • Strategy, Tactics and Operations
  • Governance, compliance and management
  • Policies, Controls and Guidelines

Understand the concepts of Value, Outcomes, Costs & Risks and their relationships to direction, planning & improvement

Identify the scope of control and within this:

  • Know how to cascade goals and requirements.
  • Know how to define effective policies, controls and guidelines.
  • Know how to place decision-making authority at the correct level.
  • Know how to ensure that controls are sufficient, but not excessive.
  • Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS.
  • Know how to identify assessment objectives, outputs, requirements and criteria.
  • Know how to select an appropriate assessment method for a particular situation.
  • Know how to define and prioritize desired outcomes of an improvement.
  • Know how to build, justify and advocate for a business case.
  • Know how to conduct improvement reviews and analysis of lessons learned.
  • Know how to embed continual improvement at all levels of the SVS.
  • Understand the nature, scope and potential benefits of organizational change management.
  • Know how to use the key principles and methods of Communication & OCM.
  • Identify and manage different types of stakeholders.
  • Effectively communicate with and influence others.
  • Establish effective feedback channels.
  • Know how to establish effective interfaces across the value chain.
  • Know how to define indicators and metrics to support objectives.
  • Understand the differences between value streams and practices and how those differences impact direction, planning and improvement.
  • Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.
  • Addressing the 4 dimensions.
  • Applying the guiding principles.
  • Value stream mapping.
  • Optimization of workflow.
  • Elimination of waste.
  • Ensuring & utilizing feedback.

Note - This course is delivered via our training partner Global Knowledge.

Global Knowledge logo

Public Schedule

RRP:  
£1,945 per delegate
Our price:  
£1,595 per delegate

Virtual Private Training

Contact us for pricing.

Onsite Training

Contact us for pricing.

Note

All prices exclude VAT at 20%.

VAT registration number: 450 4347 14

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