ITIL® 4 Specialist: Collaborate, Assure and Improve including exam

Course Code ITIL4P-CAI

Duration 3 days

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COURSE OVERVIEW

This 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around theITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, ITIL 4 Information Security Management Practice publications.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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TARGET AUDIENCE

Candidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.

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COURSE OBJECTIVES

• Understand the key concepts of the CAI practices.
• Understand the processes of the CAI practices.
• Understand the roles and competences of the CAI practices.
• Understand how information and technology support and enable the CAI practices.
• Understand the role of partners and suppliers in the CAI practices.
• Understand how the ITIL capability model can be used to develop the CAI practices.
• Understand how the ITIL guiding principles support the CAI practices.

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COURSE PREREQUISITES

The candidate must have passed the ITIL 4 Foundation examination.

Recommended prerequisites:

ILFN4 - ITIL® 4 Foundation - Including Exam

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TEST CERTIFICATION

The ITIL® 4 Specialist: Collaborate, Assure and Improve examination will comprise of:

• Duration: 90 Minutes
• Closed Book: Yes
• Format: 60 Questions With 1 Mark Each. No Negative Marking.
• Question Type: Standard Classic, Negative, & List
• Bloom's Level's: 2 & 3
• Pass Mark: 65% Or 39/60
• Certification validity : Three (3) years

You will be awarded the ITIL 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure and Improve) certifications.

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COURSE CONTENT

Our ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:

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1. Introduction to the CAI practices

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2. Relationship Management (RSM)

• Introduction to Relationship Management (RSM)
• Value Streams and Processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

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3. Supplier Management (SM)

• Introduction to supplier management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

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4. Service level management

• Introduction to service level management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

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5. Continual improvement

• Introduction to continual improvement
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

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6. Information security management

• Introduction to Information security management
• Value streams and processes
• Organizations and people
• Information and Technology
• Partners and suppliers
• Capability development

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Note - This course is delivered via our training partner Global Knowledge.