ITIL® 4 Specialist: Sustainability in Digital & IT Course
Our ITIL® 4 Specialist: Sustainability in Digital and IT Course is a 3-day, instructor-led training course for IT professionals, ITSM managers and service management practitioners who want to understand how digital and IT-enabled services can support sustainability goals. This ITIL sustainability training course explores how service organisations can address environmental and sustainability challenges through their digital strategy, service management practices and day-to-day IT operations.
This practical ITIL Sustainability in Digital and IT course helps delegates prepare for the ITIL® 4 Specialist certification exam while building confidence with sustainable IT concepts and service management approaches. Topics include key sustainability principles, the role of digital and IT in sustainability, the ITIL guiding principles, the ITIL Service Value Chain, sustainable products and services, VUCA challenges, sustainable procurement, cost benefit analysis, risk and opportunity assessment, and assessing, maintaining and improving sustainability.
Course Schedule
3 days
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9:00am - 5:00pm
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Online Live
£1,445 per delegate
3 days
8:00am - 4:00pm
Online Live
£1,445 per delegate
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ITIL® 4 SPECIALIST: SUSTAINABILITY IN DIGITAL & IT - INCLUDING EXAM
Course Code ITIL4SDIT
Duration 3 days
COURSE OVERVIEW
This 3-day ITIL® 4 Specialist: Sustainability in Digital & IT module explores how service organisations may address sustainability challenges in relation to their digital and IT strategies, tactics, and operations, focusing on ITIL’s Service Value Chain and ITIL practices.
The module highlights key sustainability competencies and capabilities that service organisations should develop and provides guidance on how to build capacity within their teams to effectively manage sustainability challenges.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved
TARGET AUDIENCE
This course is aimed at anyone looking to understand the role that IT and digital enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.
Individuals continuing their journey in
- Service management,
- ITSM managers and aspiring ITSM managers,
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.
COURSE OBJECTIVES
After you complete this course you will be able to:
- Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
- Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
- Obtain a practical grounding in the key principles of sustainability.
- Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.
COURSE PREREQUISITES
Attendees should meet the following prerequisites:
- Please note that there are no pre-requisites for studying the Sustainability in Digital & IT module as the relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.
Recommended prerequisites:
- ILFN4 - ITIL® 4 Foundation - Including Exam
TESTING AND CERTIFICATION
A set of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during this class.
This class comes with an online proctored exam voucher. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
Details about exam:
- 35 questions
- Multiple Choice
- 60 minutes duration
- Closed book
- Four practical assignments
ITIL 4 Specialist: Sustainability in Digital & IT exam voucher incorporates the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished.
Certification: ITIL 4 Specialist: Sustainability in Digital & IT
COURSE CONTENT
- Key concepts of sustainability
- Value, benefits, costs and risks of sustainability
- How digital and IT support sustainability
- Planning sustainability
- Assessing, maintaining and improving sustainability
The successful completion of practical assessments are required prior to taking the ITIL 4 Specialist: Sustainability in Digital & IT exam. These assessments will be completed during the class.
Note - This course is delivered via our training partner Global Knowledge.
Public Schedule
Private Virtual Training (Teams / Zoom)
Contact us for pricing.
Private Onsite Training (at your offices)
Contact us for pricing.
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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