Accelerate Sales Pipelines with AI in Dynamics 365 (AB-210) Course
Our Accelerate Sales Pipelines with AI in Dynamics 365 AB-210 Course is a 3-day, instructor-led Microsoft training course for professionals who want to design and configure AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot and AI agents.
This AB-210 course develops practical skills across lead qualification, opportunity management, forecasting, sales automation, seller productivity and responsible AI, helping learners prepare for the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification.
Course Schedule
3 days
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9:00am - 5:00pm
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Online Live
£1,377 per delegate
3 days
8:00am - 4:00pm
Online Live
£1,377 per delegate
3 days
8:00am - 4:00pm
Online Live
£1,377 per delegate
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Course Code: AB-210
Duration: 3 days
Course Overview
Learn how to design and configure AI-enhanced sales solutions in Dynamics 365 Sales. The course focuses on practical seller workflows across the lead-to-cash process, using Copilot, AI agents, predictive insights and automation to improve productivity and sales decision-making.
Target Audience
This course is suitable for Dynamics 365 consultants, sales technology specialists and implementation professionals who need to translate sales requirements into secure, governed AI-powered sales solutions.
Course Objectives
- Configure Dynamics 365 Sales for AI-assisted selling.
- Use AI to qualify and prioritise leads.
- Apply intelligent insights to opportunity and pipeline management.
- Improve sales forecasting and seller productivity.
- Extend Dynamics 365 Sales with Power Platform and Copilot Studio.
Course Content
Module 1: Configure Dynamics 365 Sales for AI-powered selling
- AI capabilities in Dynamics 365 Sales
- Core Sales configuration
- Seller experiences and AI-assisted workflows
Module 2: Generate and qualify leads using AI
- Lead generation and nurturing
- Sales Qualification Agent
- Customer engagement and communications
Module 3: Win deals with AI-powered sales execution
- Product catalogue and opportunity management
- Sales orders and deal progression
- AI agents, forecasting and sales analytics
Module 4: Extend Dynamics 365 Sales
- Dynamics 365 Sales mobile capabilities
- Microsoft 365 and Dataverse integration
- Power Platform and Copilot Studio extensions
Course Prerequisites
A basic understanding of sales processes and familiarity with Dynamics 365 Sales or comparable CRM solutions is recommended. Foundational knowledge of Power Platform and AI concepts is helpful.
Test Certification
Recommended preparation for Exam AB-210: Accelerating Sales Pipelines with AI in Dynamics 365, leading to Microsoft Certified: Dynamics 365 Sales AI Consultant Associate.
Note - This course is delivered via our training partner Global Knowledge.
Public Schedule
Private Virtual Training (Teams / Zoom)
N/A
Private Onsite Training (at your offices)
N/A
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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