Achieving Performance Through People Course

Standard: CITB Short Duration Standard GET3258

Duration: 2 days

Guided Learning Hours: 14 hours

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Course Aims

This course is designed to provide participants with the leadership and interpersonal skills needed to establish effective teams and achieve consistently high levels of performance through people.

The course explores how a supervisor’s leadership style and behaviour can affect others, together with practical approaches to communication, motivation, feedback, influencing and coaching. Participants will consider how these techniques can be applied to improve individual, team and site performance.

Course Prerequisites

This course is intended for practising or potential site supervisors, team leaders and managers working within construction or the built environment.

Participants should be able to relate the course content to their current role, a previous supervisory role or a role they are preparing to undertake.

Course Objectives

Upon completing this course, participants will be able to:

• Describe how personal leadership style and behaviour can affect the performance of others, including the factors that influence the choice of leadership approach and actions that can improve their own leadership effectiveness.
• Explain the practices and benefits associated with establishing and maintaining an effective team, the stages of team formation and actions that can improve team effectiveness.
• Explain a recognised theory of motivation and how an appropriate motivational technique can be used to improve productivity and performance on site.
• Explain the importance of communication to team and site performance, including the communication cycle, common barriers and actions that can improve communication effectiveness.
• Explain how effective feedback supports individual and team performance and how different types of feedback can be used appropriately.
• Explain how a recognised coaching process, model and supporting technique can be used to develop team members, including how barriers to coaching can be overcome.
• Explain the difference between persuading and influencing, the skills required to persuade effectively and how an influencing technique can be used to achieve an objective.

Course Content

Day 1: Leadership, Team Development, Motivation and Communication

Module 1: Achieving Performance Through People

• The purpose of the course and its relationship to the role of a practising or potential site supervisor.
• How leadership and interpersonal skills contribute to individual, team and site performance.
• Course learning outcomes and assessment requirements.

Module 2: Personal Leadership Style and Behaviour

• How leadership style and behaviour can affect the performance of others.
• Factors that influence the choice of leadership style or behaviour on site, such as:
  • The nature and urgency of the work.
  • The competence and experience of team members.
  • The level of risk and degree of supervision required.
  • The relationships and circumstances involved.
• The principal features of a recognised leadership model.
• Adapting leadership behaviour to suit different people and situations.
• Actions that can be taken to improve personal leadership behaviour and effectiveness.

Module 3: Establishing and Maintaining an Effective Team

• The characteristics and working practices associated with effective teams.
• The benefits of developing and maintaining an effective team.
• The stages within a recognised model of team formation.
• How team development can affect relationships, cooperation and performance.
• Actions a supervisor can take to improve the effectiveness of their own team.

Module 4: Motivating the Team to Improve Productivity

• The meaning and purpose of workplace motivation.
• The main principles of a recognised theory of motivation.
• Factors that may motivate different team members.
• The relationship between motivation, performance and productivity.
• How an appropriate motivational technique can be used to improve performance within a construction or site-based environment.

Module 5: Communication and Site Performance

• The importance of effective communication to individual, team and site performance.
• The stages of the communication cycle.
• Common barriers to communication within a construction environment.
• The possible effects of communication barriers on safety, quality, productivity and working relationships.
• Why communication barriers must be identified and overcome.
• Actions that supervisors can take to improve their own communication effectiveness.
• Checking understanding through appropriate listening, questioning and feedback.

Day 2: Feedback, Coaching, Persuasion and Influence

Module 6: Feedback and Performance

• The purpose of feedback within the workplace.
• The characteristics of effective feedback.
• Preparing for and structuring a constructive feedback conversation.
• The differences between positive and developmental feedback.
• How different types of feedback can improve individual performance.
• How feedback can contribute to wider team performance.
• Applying feedback principles to construction-based workplace situations.

Module 7: Coaching to Develop Team Members

• The purpose and benefits of workplace coaching.
• Agreeing clear coaching and development goals.
• Managing a coaching conversation using a simple recognised model, such as GROW.
• Tools and techniques that can support effective coaching, such as questioning, listening, SMART objectives or an agreed action plan.
• Barriers that may prevent effective coaching within a construction environment.
• Strategies for overcoming coaching barriers.
• Following up coaching discussions and reviewing progress.

Module 8: Persuading and Influencing Others

• The meaning and purpose of persuasion and influence.
• The differences between persuading someone and influencing their actions or behaviour.
• Situations in which a supervisor may need to persuade or influence others.
• Skills required for effective persuasion, including listening, communication, credibility and presenting a clear case.
• A recognised influencing technique and how it can be used to achieve a workplace objective.
• Applying persuasion and influencing principles to construction-based situations.

Module 9: Course Review and Assessment

• Review of the seven CITB learning outcomes.
• Application of the course principles to delegates’ own workplace situations.
• Identification of personal leadership strengths and areas for development.
• Optional personal action planning.
• Completion of the end-of-course assessment.

Course Assessment

Delegates must complete a 20-question end-of-course assessment covering all seven learning outcomes and the associated assessment criteria.

A minimum score of 75% is required to pass.

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