Communication Skills Course
Why effective communication matters
The Communication Skills course helps participants understand how the way a message is delivered can influence how it is interpreted and acted upon.
Good communication involves more than simply providing information. It also requires listening, choosing an appropriate approach, recognising how other people communicate and checking that understanding has been achieved.
Applying communication skills in the workplace
The techniques covered can be applied to a wide range of workplace situations, including meetings, one-to-one conversations, team discussions, customer interactions and situations where information needs to be explained clearly.
Participants will consider how questioning, active listening, body language, tone and feedback can all influence communication. They will also explore how adapting their communication style to different people and situations can help reduce misunderstandings and build stronger working relationships.
The course is suitable for employees at all levels who want to communicate with greater clarity, confidence and awareness.
Course Schedule
Half day
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9:30am - 1:00pm (UK Time)
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Online Live
£225 per delegate
Half day
9:30am - 1:00pm (UK Time)
Online Live
£225 per delegate
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COURSE AIMS
Our Communication Skills course is designed to provide participants with a comprehensive understanding of effective communication techniques. It focuses on fostering meaningful and harmonious dialogues that facilitate mutual understanding among all involved parties. This course emphasises the development of constructive and cooperative communication practices and highlights the pivotal role of communication in team cohesion, goal conveyance, motivation, problem-solving, conflict resolution, and turning challenges into opportunities without compromising the needs of others.
COURSE PREREQUISITES
This program is tailored for individuals seeking to enhance their communication skills, enabling them to communicate powerfully, positively, and assertively.
COURSE OBJECTIVES
Upon completing this course, participants will be able to:
- Grasp the intricacies of the communication process.
- Identify the functions of communication.
- Understand the significance of communication flow and its impact on message delivery.
- Enhance their skills in listening and effective questioning.
- Recognise and overcome barriers to prevent miscommunication and communication breakdowns.
- Select appropriate communication mediums without compromising others' needs.
- Embrace the attributes and behaviors of an effective communicator.
COURSE CONTENT
Module 1: Introduction and Objectives
Module 2: The Art of Communication
- Defining Communication
- Unpacking the Communication Process
- Strategies for Overcoming Communication Barriers
Module 3: Mastering Effective Communication Skills
- Assessing Communication Effectiveness
- Exploring Models and Theories for Effective Communication
- Significance of Feedback in the Communication Process
- The Role of Body Language and Tone
Module 4: Body Language, Tone, and Attitude
- Leveraging Appropriate Body Language and Tone
- Interpreting Nonverbal Cues
- Embracing Active Listening
- Fostering Empathy, Understanding, and Rapport
Module 5: Questioning Techniques
- Exploring Types of Questions and Their Appropriate Use
- Choosing the Right Communication Channel and Medium
Module 6: Communicator Styles
- Understanding Four Communicator Styles
- Applying Transactional Analysis for Effective Communication
- Navigating Adult Conversations
Module 7: Action Planning
Module 8: Program Review
Public Schedule
Private Virtual Training (Teams / Zoom)
Contact us for pricing
Private Onsite Training (at your offices)
Contact us for pricing
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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