Increasing Assertiveness Course
The Increasing Assertiveness course helps participants communicate their views, needs and expectations clearly while continuing to respect the views and rights of others. Assertiveness is different from aggression and does not require someone to become confrontational or change their personality.
Participants will explore the differences between passive, aggressive and assertive behaviour and consider how these approaches can affect workplace relationships and outcomes. Practical techniques will help participants express themselves more confidently, establish appropriate boundaries and respond constructively when faced with difficult or demanding situations.
The course can be particularly valuable for people who find it difficult to say no, challenge inappropriate behaviour, express disagreement, give their opinion or deal confidently with more dominant colleagues. Participants will have opportunities to consider how the techniques covered can be applied to situations they encounter in their own workplace.
You can join one of our upcoming public online Increasing Assertiveness course dates or arrange a private session for your team, delivered online via Microsoft Teams or onsite at your office. This practical professional development course includes guided discussion, workplace examples and action planning, with topics covering confident body language, active listening, emotional regulation, transactional analysis, saying no effectively and avoiding passive, aggressive or manipulative behaviour.
Course Schedule
Half day
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9:30am - 1:00pm (UK Time)
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Online Live
£225 per delegate
Half day
9:30am - 1:00pm (UK Time)
Online Live
£225 per delegate
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Duration: Half Day
Course Aims
In this course you will discover how to behave more assertively and increase your presence and influence within the workplace. Learn how to display assertive body language, set appropriate boundaries, regulate your emotions and communicate respectfully and clearly.
Course Objectives
By completing this course, you will be able to:
- Understand what assertiveness is, what it looks like and what the benefits are.
- Know your current level of assertiveness so you can produce an action plan.
- Utilise techniques to communicate in an assertive and respectful way.
- Set effective boundaries and improve your ability to say ‘no’.
- Regulate your emotions and avoid aggressive, manipulative or passive behaviours.
Course content
Module 1:
- Defining assertiveness
- What does assertiveness look like? – Exploring confident body language
- What will change if I become more assertive?
Module 2:
- Assertiveness assessment- Reflect, Plan, Act
Module 3:
- Communicating- Openness, active listening and respect
- Introduction to transactional analysis
- Understanding yourself and others
- How to regulate your emotions and protect workplace relationships
Module 4:
- Setting boundaries and protecting what’s important you
- Why can saying ‘no’ be so difficult?
- How to say ‘no’ confidently
Module 5:
- Action planning- Committing to the change
Public Schedule
Private Virtual Training (Teams / Zoom)
Contact us for pricing.
Private Onsite Training (at your offices)
Contact us for pricing.
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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