Conflict Resolution Course
The Conflict Resolution course helps participants understand why workplace conflicts arise and provides practical techniques for addressing disagreements before they become more difficult to resolve.
Participants will examine different responses to conflict and consider how communication styles, assumptions, behaviours and individual personalities can influence a situation. They will learn how effective listening, questioning and assertive communication can help uncover the underlying issue rather than concentrating solely on the immediate disagreement.
The course focuses on achieving constructive outcomes while maintaining professional working relationships. Participants will consider how to manage their own reactions, respond to challenging behaviour and approach difficult discussions with greater confidence.
These skills are relevant to managers and team leaders as well as employees who regularly work with colleagues, customers, suppliers or other stakeholders and want to become more confident when managing disagreement and conflict.
Course Schedule
Half day
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9:30am - 1:00pm (UK Time)
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Online Live
£225 per delegate
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COURSE AIMS
Understanding the dynamics of conflict and learning how to foster positive outcomes in challenging situations. Providing insights into human behaviour, offering strategies for engaging with individuals who may present difficulties and navigating conversations with diverse personality types.
COURSE PREREQUISITES
This course equips participants with the skills to comprehend, handle, or address challenging individuals and situations, especially when the need arises to engage in demanding dialogues to resolve conflicts.
COURSE OBJECTIVES
Upon completing this course, participants will be able to:
- Recognise the traits associated with challenging individuals.
- Enhance conflict management abilities and gain a deeper understanding of their personal communication style.
- Exhibit essential skills and behaviors essential for managing difficult situations and individuals.
- Acquire techniques for identifying and modifying behaviours, both one's own and those of others.
- Develop effective communication strategies for challenging situations.
COURSE CONTENT
Introduction and Objectives
Understanding Different Behavioural Types
- Identifying Individuals Exhibiting Challenging Behaviour
- Analysing the Underlying Causes of Difficult Behaviour
- Foundational Principles of Conflict Resolution
Effective Conflict Management
- Addressing Difficult Personalities
- Exploring the Kilman Conflict Model
- Applying Assertive Influencing Techniques
Key Skills for Navigating Difficult Conversations
- Enhancing Communication Skills
- Employing Listening and Questioning Strategies
- Providing and Receiving Constructive Feedback
- Managing Reactions
- Cultivating Assertiveness
- Mastering Verbal and Non-verbal Communication
- Building Stronger Relationships
Self-Management in Conflict Situations
- Utilising Step-by-step Behaviour Modification Techniques
- Implementing Reframing Strategies
- Techniques for Resolving Conflict
Practical Exercises to Consolidate Learning
Action Planning
Review
Public Schedule
Private Virtual Training (Teams / Zoom)
Contact us for pricing
Private Onsite Training (at your offices)
Contact us for pricing
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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