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Conflict Resolution

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Understanding the dynamics of conflict and learning how to foster positive outcomes in challenging situations. Providing insights into human behaviour, offering strategies for engaging with individuals who may present difficulties and navigating conversations with diverse personality types.


This program equips participants with the skills to comprehend, handle, or address challenging individuals and situations, especially when the need arises to engage in demanding dialogues to resolve conflicts.


Upon completing this course, participants will be able to:

  • Recognise the traits associated with challenging individuals.
  • Enhance conflict management abilities and gain a deeper understanding of their personal communication style.
  • Exhibit essential skills and behaviors essential for managing difficult situations and individuals.
  • Acquire techniques for identifying and modifying behaviors, both one's own and those of others.
  • Develop effective communication strategies for challenging situations.


Introduction and Objectives

Understanding Different Behavioral Types

  • Identifying Individuals Exhibiting Challenging Behaviour
  • Analyzing the Underlying Causes of Difficult Behaviour
  • Foundational Principles of Conflict Resolution

Effective Conflict Management

  • Addressing Difficult Personalities
  • Exploring the Kilman Conflict Model
  • Applying Assertive Influencing Techniques

Key Skills for Navigating Difficult Conversations

  • Enhancing Communication Skills
  • Employing Listening and Questioning Strategies
  • Providing and Receiving Constructive Feedback
  • Managing Reactions
  • Cultivating Assertiveness
  • Mastering Verbal and Non-verbal Communication
  • Building Stronger Relationships

Self-Management in Conflict Situations

  • Utilising Step-by-step Behavior Modification Techniques
  • Implementing Reframing Strategies
  • Techniques for Resolving Conflict

Practical Exercises to Consolidate Learning

Action Planning

Program Review

Public Schedule

Our price:  

Virtual Private Training

Up to 6 delegates - £1,495 per day

Up to 8 delegates - £1,695 per day

Up to 10 delegates - £1,895 per day

Onsite Training

Up to 6 delegates - £1,495 per day*

Up to 8 delegates - £1,695 per day*

Up to 10 delegates - £1,895 per day*

* Plus trainer travel expenses


All prices exclude VAT at 20%.

VAT registration number: 450 4347 14

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Contact us for pricing

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½ Day and 30 Mins Follow-Up

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Conflict Resolution
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