Introduction to Microsoft 365 and AI Administration
Contact us for pricing
Contact us for pricing
Build a foundation in Microsoft 365 and AI administration
The Introduction to Microsoft 365 and AI Administration (AB-900) course provides new IT professionals and administrators with a broad understanding of how Microsoft 365 services are managed and how AI capabilities are becoming part of the Microsoft 365 environment.
Participants will develop familiarity with core Microsoft 365 services, administration, security and data governance before exploring the role of Microsoft 365 Copilot and AI agents.
Who should attend?
The course is designed for people beginning a career in Microsoft 365 administration or technical support as well as professionals who need a foundational understanding of Microsoft 365, Copilot and agent administration.
No previous hands-on administration experience is required. The course provides a useful starting point for participants who may subsequently progress into more specialised Microsoft 365, security, Copilot or administration training.
It is particularly relevant for organisations beginning to introduce AI capabilities into Microsoft 365 and needing administrators who understand both the traditional Microsoft 365 environment and the emerging AI administration requirements.
Preparing for the Microsoft AB-900 Copilot and Agent Administration Fundamentals examination? Try our free AB-900 Practice Test with 25 original revision questions, instant scoring and answer explanations. The questions incorporate Microsoft’s updated exam objectives scheduled for 14 October 2026.
Course Schedule
1 day
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8:00am - 4:00pm (UK Time)
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Online Live
£477 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£477 + VAT
1 day
8:00am - 4:00pm (UK Time)
Online Live
£477 + VAT
Duration
1 Day
Course Overview
Learn and build foundational concepts, core services, and administrative controls of Microsoft 365.
This course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.
Target Audience
This course is designed for beginning-level technical IT/Pros and novice administrators seeking foundational understanding of Microsoft 365 services and Microsoft 365 Copilot. Learners are introduced to the essential components, concepts, and capabilities they need to utilize and manage Microsoft 365, Copilot, and agents without requiring prior hands-on experience.
Course Content
Module 1: Explore Microsoft 365 administration
- Explore Microsoft 365 security foundations
- Introduction to Microsoft 365 core services and admin controls
- Protect and govern Microsoft 365 data
Module 2: Explore Microsoft 365 Copilot and agent administration
- Explore Microsoft 365 Copilot and agents
- Perform basic administrative tasks for Microsoft 365 Copilot
- Perform basic administrative tasks for Microsoft 365 Copilot agents
Free AB-900 Learning Resources
Check your understanding ahead of the course or identify subjects to revise for Microsoft 365 Copilot and Agent Administration Fundamentals. These free, optional resources do not require registration:
- AB-900 Copilot and Agent Administration Practice Test – 25 original questions on Microsoft 365 services and security, Microsoft Purview data protection and governance, and basic Copilot and agent administration, with instant feedback and explanations.
- Microsoft AB-900 study guide – Review official examination domains and the update scheduled for 14 October 2026.
This independent practice test is not an official Microsoft examination or full exam simulator. Refer to Microsoft’s study guide for the objectives relevant to your examination date.
Note - This course is delivered via our training partner Global Knowledge.
Course at a Glance
Contact us for pricing
Contact us for pricing
1 day
8:00am - 4:00pm (UK Time)
Online Live
£477 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£477 + VAT
1 day
8:00am - 4:00pm (UK Time)
Online Live
£477 + VAT
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