ITIL® (Version 5) Product Course - Including Exam

Course Code: ITIL5MP-P

Duration: 3 days

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Target Audience

This course is aimed at:

- Individuals continuing their journey in service management
- Product and digital delivery roles
- Service management and delivery roles
- Architecture and design roles
- Software and application development teams

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Course Objectives

After you complete this course you will be able to:

• Enable delivery of sustainable, high-impact digital products by integrating product development and delivery activities.
• Reduce silos, supports alignment with evolving business needs, and enables a culture of velocity, innovation, agility, and value creation.
• Apply ITIL principles across business analysis, product design, software development and management, testing, release and deployment, and continual improvement practices.
• Position integrated product and service management as a strategic, tactical, and operational enabler that aligns investment with outcomes.

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Course Content

Module 1: Digital Products and Services

• 1.1 Introduction to digital products and services.
• 1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover

• 2.1 Key concepts and practices of the 'discover' activity.
• 2.2 Steps and outputs of the 'discover' activity.
• 2.3 Success factors and metrics of the 'discover' activity.

Module 3: Design

• 3.1 Key concepts and practices of the ‘design’ activity.
• 3.2 Steps and outputs of the ‘design’ activity.
• 3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire

• 4.1 Key concepts and practices of the 'acquire' activity.
• 4.2 Steps and outputs of the 'acquire' activity.
• 4.3 Success factors and metrics of the 'acquire' activity.

Module  5: Build

• 5.1 Key concepts and practices of the 'build' activity.
• 5.2 Steps and outputs of the 'build' activity.
• 5.3 Success factors and metrics of the 'build' activity.

Module 6: Transition

• 6.1 Key concepts and practices of the 'transition' activity.
• 6.2 Steps and outputs of the 'transition' activity.
• 6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate

• 7.1 Key concepts and practices of the ‘operate’ activity.
• 7.2 Steps and outputs of the ‘operate’ activity.
• 7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver

• 8.1 Key concepts and practices of the ‘deliver’ activity.
• 8.2 Steps and outputs of the ‘deliver’ activity.
• 8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support

• 9.1 Key concepts and practices of the ‘support’ activity.
• 9.2 Steps and outputs of the ‘support’ activity.
• 9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management

• 10.1 Managing the End-to- End Lifecycle.
• 10.2 ITIL®, AI and other frameworks.

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Course Prerequisites

The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

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Test Certification

Recommended preparation for exam(s):

• ITIL® (Version 5) Product

The exam is 90 minutes long, 40 multiple choice questions.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

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Follow On Courses

The following courses are recommended for further study:

• ITIL® (Version 5) Transformation

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