ITIL® (Version 5) Service Course - Including Exam

Course Code: ITIL5MP-S

Duration: 3 days

‍

Target Audience

This course is aimed at:

- Service management and service delivery professionals
- Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams

‍

Course Objectives

After you complete this course you will be able to:

• Apply ITIL® principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
• Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
• Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.

‍

Course Content

Module 1: Digital Products and Services

• 1.1 Introduction to digital products and services.
• 1.2 The ITIL® Product and Service Lifecycle management activities.

Module 2: Discover

• 2.1 Key concepts and practices of the 'discover' activity.
• 2.2 Steps and outputs of the 'discover' activity.
• 2.3 Success factors and metrics of the 'discover' activity.

Module 3: Design

• 3.1 Key concepts and practices of the ‘design’ activity.
• 3.2 Steps and outputs of the ‘design’ activity.
• 3.3 Success factors and metrics of the ‘design’ activity.

Module 4: Acquire

• 4.1 Key concepts and practices of the 'acquire' activity.
• 4.2 Steps and outputs of the 'acquire' activity.
• 4.3 Success factors and metrics of the 'acquire' activity.

Module  5: Build

• 5.1 Key concepts and practices of the 'build' activity.
• 5.2 Steps and outputs of the 'build' activity.
• 5.3 Success factors and metrics of the 'build' activity.

Module 6: Transition

• 6.1 Key concepts and practices of the 'transition' activity.
• 6.2 Steps and outputs of the 'transition' activity.
• 6.3 Success factors and metrics of the ‘transition’ activity.

Module 7: Operate

• 7.1 Key concepts and practices of the ‘operate’ activity.
• 7.2 Steps and outputs of the ‘operate’ activity.
• 7.3 Success factors and metrics of the ‘operate’ activity.

Module 8: Deliver

• 8.1 Key concepts and practices of the ‘deliver’ activity.
• 8.2 Steps and outputs of the ‘deliver’ activity.
• 8.3 Success factors and metrics of the ‘deliver’ activity.

Module 9: Support

• 9.1 Key concepts and practices of the ‘support’ activity.
• 9.2 Steps and outputs of the ‘support’ activity.
• 9.3 Success factors and metrics of the ‘support’ activity.

Module 10: Lifecycle Management

• 10.1 Managing the End-to- End Lifecycle.
• 10.2 ITIL®, AI and other frameworks.

‍

Course Prerequisites

The candidate must have passed one of the below certifications:

• ITIL® 4 Foundation examination
• ITIL® (Version 5) Foundation examination

‍

Test Certification

Recommended preparation for exam(s):

• ITIL® (Version 5) Service

The exam is 90 minutes long, 40 multiple choice questions.

Exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.

‍

Follow On Courses

The following courses are recommended for further study:

• ITIL® (Version 5) Transformation

‍

‍

‍