Essential Management Skills

COURSE AIMS

Establishing a Strong Foundation for Effective Management

As an individual new to the realm of management, you likely have an envisioned notion of the type of manager you aspire to become. This might involve emulating a mentor or role model who has previously guided and inspired you. You, too, can evolve into an influential manager who commands respect and collaboration once you grasp the intricacies of managing people.

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COURSE PRE-REQUISITES

This program is tailored for individuals embarking on a managerial role for the first time, seeking to acquire the essential tools and techniques necessary to lay a robust groundwork for their management careers.

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COURSE OBJECTIVES

Upon the conclusion of this course, participants will be able to:

• Comprehend the dynamics of effective people management
• Understand the role and responsibilities of a manager
• Gain the confidence to implement new management practices
• Grasp the motivators of individuals and apply them effectively
• Possess a vital toolkit for managing performance

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COURSE CONTENT

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Introduction and Course Goals

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Navigating the Role of a Modern Manager

• Defining the manager's role
• Establishing performance standards for oneself and the team
• Identifying key attributes of an efficient manager

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The Management Process

• Establishing clear goals
• Defining SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives
• Crafting action plans
• Involving the team in decision-making
• Delegating tasks
• Supporting and monitoring outcomes

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Providing Constructive Feedback

• Utilizing techniques for delivering positive and motivating feedback
• Adhering to golden rules when receiving feedback

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Shaping Your Management Style

• Leveraging your personal approach for maximum effectiveness
• Recognizing personal strengths and areas for improvement
• Conducting a self-assessment

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Handling Conflict

• Practicing assertive communication
• Employing strategies for resolving conflicts

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Delegation and Motivation

• Maximizing the potential of your team members
• Developing and challenging individuals within the team

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Management of People and Performance

• Strategies for managing challenging individuals and situations
• Navigating the performance management process

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Action Planning

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Course Review

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