Build a strong foundation in Cisco collaboration technologies, including voice, video, call control, endpoints and collaboration applications. This five-day course is ideal for professionals beginning to work with Cisco unified communications environments.
Delegates gain an understanding of the core components, protocols and operational concepts that underpin Cisco collaboration solutions and provide the basis for more advanced collaboration training.

Course Schedule
5 days
8:00am - 4:00pm
Online Live
£3,095 per delegate
5 days
9:30am - 5:00pm
Online Live
£3,095 per delegate
5 days
8:00am - 4:00pm
Online Live
£3,095 per delegate
5 days
9:30am - 5:00pm
Online Live
£3,095 per delegate
5 days
8:00am - 4:00pm
Online Live
£3,095 per delegate
Course Code: CLFNDU
Duration: 5 days
Course Overview
Understanding Cisco Collaboration Foundations introduces the core technologies and concepts used in Cisco collaboration solutions. Delegates explore network requirements, voice and video fundamentals, endpoints, call control, gateways and collaboration applications.
The course provides a useful starting point for professionals progressing towards advanced Cisco collaboration implementation courses.
Target Audience
- Junior collaboration engineers
- Network engineers moving into unified communications
- Support engineers and administrators
- Professionals requiring an overview of Cisco collaboration
Course Objectives
- Explain Cisco collaboration architecture.
- Understand voice and video fundamentals.
- Describe call-control and signalling concepts.
- Recognise collaboration endpoints and gateways.
- Understand Cisco Unified Communications Manager fundamentals.
- Describe common collaboration applications and services.
Course Content
- Collaboration architecture and protocols
- Voice and video fundamentals
- IP telephony endpoints
- Call control and dial plans
- Gateways and media resources
- Cisco Unified Communications Manager
- Messaging and collaboration applications
- Basic operations and troubleshooting
Note - This course is delivered via our training partner Global Knowledge.
Public Schedule
Private Virtual Training (Teams / Zoom)
N/A
Private Onsite Training (at your offices)
N/A
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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