Business Process Analysis Course
Learn how to analyse existing business processes, identify weaknesses and collaborate with stakeholders to define more effective future processes.
This three-day practical course uses elicitation, modelling, causal analysis and process improvement techniques to help business analysts move from the current state to a clearly defined improved process.
Course Schedule
3 days
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8:00am - 4:00pm
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Online Live
£1,345 per delegate
3 days
9:30am - 4:30pm
Online Live
£1,345 per delegate
3 days
8:00am - 4:00pm
Online Live
£1,345 per delegate
3 days
9:30am - 4:30pm
Online Live
£1,345 per delegate
3 days
8:00am - 4:00pm
Online Live
£1,345 per delegate
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Course Code: GK2818
Duration: 3 days
Course Overview
This course develops a structured approach to business process analysis. Delegates learn how to identify processes that need improvement, gather information from stakeholders, model the current process, assess process quality and define an improved future state.
Exercises use a range of modelling and analysis techniques to turn process findings into practical recommendations.
Target Audience
- Business analysts
- Systems analysts
- Project and programme professionals
- Product managers and team leaders
Course Objectives
- Recognise the characteristics of an effective business process.
- Identify stakeholders and select suitable elicitation approaches.
- Model processes using appropriate techniques.
- Measure and assess process quality.
- Apply causal analysis and identify improvement options.
- Define and communicate an improved future process.
Course Content
- Business process quality and analysis
- Stakeholder identification and elicitation
- Goal-Question-Metric analysis
- SIPOC and use case diagrams
- Flowcharts and swimlane diagrams
- Entity relationship diagrams
- Causal and root cause analysis
- Process improvement options
- Management briefing and retrospective
Course Prerequisites
Business Analysis Essentials and Business Analysis: Requirements Development, Documentation and Management are recommended preparation.
Note - This course is delivered via our training partner Global Knowledge.
Public Schedule
Private Virtual Training (Teams / Zoom)
N/A
Private Onsite Training (at your offices)
N/A
Note
All prices exclude VAT at 20%.
VAT registration number: 450 4347 14
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