ITIL® (Version 5) Foundation Bridge Course - including exam
Contact us for pricing
Contact us for pricing
Our ITIL® 5 Foundation Bridge Course is a 1-day, instructor-led training course for ITIL 4 certification holders who want to understand the key changes introduced in ITIL 5. This ITIL 5 Foundation Bridge training course provides a focused update on the enhanced concepts, terminology, structural changes and service management practices included in the latest version of the ITIL framework.
This practical ITIL Foundation Bridge course helps delegates prepare for the ITIL® 5 Foundation Bridge examination while building confidence in applying updated ITIL 5 concepts within real-world organisations. Topics include the evolution from ITIL 4 to ITIL 5, changes to the value system and value chain, updated guiding principles, practice refinements, governance, risk, continual improvement, AI-enabled services, cloud-first and hybrid environments, DevOps, automation, agile ways of working and integration with PRINCE2.
Need a quick explanation of an ITIL or IT service management term? Browse our free ITIL & IT Service Management Glossary.
Course Schedule
1 day
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8:00am - 4:00pm (UK Time)
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Online Live
£795 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£795 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£795 + VAT
Course Duration: 1 Day
Course Overview
This course is designed to bring you up to speed on the enhancements added in the ITIL® (Version 5) Foundation, assuming you have experience/certification in the previous ITIL® 4. This is also a chance to upgrade your current certification to the new Version 5 in only 1 day.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Target Audience
ITIL® 4 certification holders, at any level, who want a quick and easy way to understand the key enhancements in ITIL® (Version 5) Foundation.
Course Objectives
By the end of this course, learners will be able to:
- Describe the key differences between ITIL 4 and ITIL 5
- Explain the updated concepts, terminology, and structural changes introduced in ITIL 5
- Analyse how ITIL 5 enhances the value system and value chain
- Interpret updates to practices, governance, and continual improvement approaches
- Assess how ITIL 5 supports modern operating models including cloud-based and AI-enabled services
- Apply updated ITIL 5 concepts within real-world organisational contexts
- Prepare effectively for the ITIL 5 Foundation Bridge examination
Course Content
- Introduction to ITIL 5
- Overview of ITIL evolution from earlier versions to ITIL 5
- Why service management must adapt in the era of AI, cloud, and automation
- Recap of ITIL 4 core components relevant to the bridge
- Key structural and conceptual updates
- Changes to the value system
- Enhancements to the value chain
- Updated guiding principles and their practical application
- Terminology changes and clarified definitions
- Practice updates and refinements
- Overview of updated practices in ITIL 5
- Governance and risk considerations in the updated framework
- Continual improvement refinements and performance measurement
- Digital and modern service management alignment
- How ITIL 5 supports cloud-first and hybrid environments
- Integration with DevOps, automation, and agile ways of working
- Integration with PRINCE2
- Leveraging data-driven decision making within service management
- Aligning ITIL 5 with organisational transformation goals
- Applying ITIL 5 in your organisation
- Impact assessment: transitioning from ITIL 4 to ITIL 5
- Managing stakeholder communication and change
- Embedding updated practices into operational workflows
- Preparing teams for certification and adoption
- Bridge exam structure and format
- Question styles and exam techniques
- Knowledge consolidation and instructor-led review
Course Prerequisites
You can attend this course if you have:
- Any ITIL® 4 certificate (excluding Cloud / Sustainability).
Recommended prerequisites:
- ILFN4 - ITIL® 4 Foundation - Including Exam
ITIL Learning Resources
Already certified in ITIL 4 and moving to Version 5? Our free learning resources can help you refresh familiar concepts and explore the broader Version 5 Foundation syllabus:
- ITIL & IT Service Management Glossary – Refresh your knowledge of important ITIL and service management terms.
- ITIL Version 5 Foundation Practice Test – Try 25 revision questions on the full Version 5 Foundation syllabus. This is not a Foundation Bridge-specific examination practice test.
These optional resources are for revision and do not replace the official Bridge course materials or exam preparation.
Follow on Courses
The following courses are recommended for further study:
- ITIL® (Version 5) Advanced Levels
Course at a Glance
Contact us for pricing
Contact us for pricing
1 day
8:00am - 4:00pm (UK Time)
Online Live
£795 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£795 + VAT
1 day
9:00am - 5:00pm (UK Time)
Online Live
£795 + VAT
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